Personalized Party Favors|Party Favors|Child Party Favors|Kid Party Favors|Toddler Party Favors|

Question 1: Are the party favors wrapped for free?
Answer1: All party favors are wrapped free in cellophane tied with six
different colors of curly ribbon.

Question 2: Are the party favors personalized for free?
Answer 2: All party favors are personalized for free.

Question 3: Can I choose multiple party favors?
Answer 3: You can choose as many party favors as you like.

Question 4: Can I add extra non personalized party favors to my order?
Answer 4:We encourage you to order extras just in case of unexpected arrivals

Question 5: What does the party favor look like when wrapped?
Answer 5. All Party Favors are

Question 7: How much time does mailordermommy need to process the order?
Answer 7: Depending on where you live we will need 5-12 business days.

Question 8: How long will it take to reach me?
Answer 8. Here is a approximate shipping time table that you can use for all
instock items. For example: If you order your party favor on Monday, the
personalization will be completed 2 days later on Wednedsay. If you were
shipping to Florida it would take 4 days to ship, your approximate delivery
date would be on Tuesday.

Take a look at our shipping map
A. Atlantic (East Coast) Tri-State Area NY, CT, NJ allow 1 day for delivery.
B. Atlantic (East Coast) zone outside of the Tri-State area allow 3-4 days for
delivery.
C. Central and Mountain zones allow 4-5 days for delivery.
D. Pacific (West Coast) allow 5-6 days for delivery.

Question 9: Do you offer overnight shipping?
Answer 9: Yes, we offer overnight shipping. The shipping charge is calculated
at checkout time.
The approximate cost is $33.00-$200.00

Question 10: Who do you use to ship your packages?
Answer 10:We use UPS to ship all our packages.

Question 11: How do I know when my package has been shipped?
Answer 11. Mailordermommy sends you the following information in an email.

Question 12. Can I specify specific colors for each party favor?
Answer 12. At this time we cannot allow you to choose specific colors.
All party favors come in an assortment of colors. We choose the colors for you.

Question 13. Should I leave a message?
Answer 13. We are very busy painting, wrapping and preparing party favors.
We do listen to our messages and will get back to you M-F within 24 hours
and on the weekends all calls will be returned on Monday.

Question 14. I need the party favors in a hurry?
Answer 14. Rush Charge: If orders are not placed within 9 business days in
advance for the Pacific and Mountain Zones, 7 business days for the Central Zone
and 5 business days for the Eastern Zone. The following rush charges will apply
plus upgraded shipping costs if needed .

Question 15. If I receive my party favors and there is a damaged one what do I do?
Answer 15. If you received a damaged party favor just let us know via email
(contactus@mailordermommy.com) or phone (914-299-4660) and we will
replace it free of charge asap

Question 16. Do you have a refund policy?
Answer 16.All sales are final, because all items are custom painted for you.

Question 17. How much time is needed to cancel an order?
Answer 17. Any order cancellations must be done within 24 hours of placing order.

Question 18. How do I take care of my party favor(s)?
Answer 18. All hand painted items should be hand washed. Hand painted items are
subject to normal wear and tear overtime We use water base paint colors.

Question 19. Do you sell my information to other companies?
Answer 19.Our company respects your privacy. We will never sell or share your
personal information with other companies. Your information is always kept strictly
confidential.

Question 20. I'm having a problem ordering online. Is there another way to order?
Answer 20. If you are having problems ordering online please refer to the online
ordering guide first. If this doesn't help you call us at 914-299-4660 or email us
at contactus@mailordermommy.com.

Question 21. What type of discounts do you offerr?
Answer 21. We offer free ground shipping if you order more than 12 party favors and if your order
is over 50 party favors you will receive 5% off your order. If your order is 100 party favors
you will receive 10% of your order.

Question 22. I did not receive an email order confirmation?
Answer 22. If you are having problems receiving our confirmation emails the email might
have gone to your spam folder. You might need to unblock us from your spam protection.
We have seen this happen with AOL email users.